Customer Experience Representative, Halifax 2012-02-03 20:56:07 (UTC)

We are looking for a Customer Experience Representative who is energetic, hard working, team oriented, and has excellent customer experience service skills to join our growing team and help keep Nutri-Lawn the leading name in the professional lawn care industry.

Requirements

We are looking for highly motivated individuals who meet and exceed the following requirements:

• Communication – Excellent oral and written communication skills including the use of computer word processing, spreadsheet, and database software.
• Needs Assessment – Anticipate, understand, and respond to the needs of our customers and exceed their expectations.
• Teamwork – Work cooperatively and effectively with others and have the ability to undertake self-directed tasks when necessary.
• Organization – Excellent time management skills, attention to detail; the capacity to prioritize by assessing situations to determine urgency.

Qualifications

• High School Diploma or industry related education.
• 2 + Years experience with office administration and customer service experience.
• Knowledge of Lawn Care products and services an asset.
• Proficient in the use of computer software and data entry.
• Ability to work additional hours (Evenings/Saturday) when required.
• Focus on outstanding customer service.

Among other duties, a Customer Experience Representative shall:

• Answer phone inquiries in a professional and courteous manner.
• Relay voice mail from the general mailbox to the appropriate staff members.
• Sort incoming mail and faxes.
• Prepare and send outgoing faxes, mail and packages.
• Enter data and maintain organization’s database, ensuring a high level of accuracy.
• Effectively utilize Lawn Care software functionality.
• Provide administrative support to management and other staff.
• Process and post credit card payments. Deposit and record cheques. Reconcile payments.